30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return, subject to the conditions below and any applicable consumer protection laws.

To be eligible for a return, your wall art print must be unused and in its original packaging, where reasonably possible. You’ll also need your order confirmation or other proof of purchase.

To request a return, please contact us at info@vellixgallery.com before sending anything back. We’ll provide instructions if your return is approved.

Change-of-mind returns: If you wish to return a print because you changed your mind or no longer want the item, you are responsible for the return shipping costs, where permitted by applicable law. We recommend using a tracked shipping service and packaging the print securely to help prevent damage during transit.

Items sent back without first requesting a return may not be accepted. This does not affect any mandatory rights you may have under applicable law.

Damaged, Defective or Incorrect Prints

Please inspect your order when it arrives and contact us as soon as possible if your print is damaged, defective, or different from the item you ordered.

Please include your order number and clear photos of the print, its packaging, and any visible damage. This will help us investigate the issue with our fulfilment partner where necessary.

If the issue is confirmed, we’ll work with you to arrange an appropriate resolution, such as a replacement or refund, in accordance with applicable law. Please contact us before returning the item so we can advise you on the next steps.

Exceptions and Non-Returnable Items

Some items may not be eligible for return, subject to applicable law. These may include:

• Custom-made or personalised prints created to your specific requirements, where an exclusion is permitted by law.
• Items clearly identified as non-returnable before purchase, where permitted by applicable law.

Made-to-order or print-on-demand production does not, by itself, remove any return, cancellation, or refund rights that may apply to your purchase.

If you’re unsure whether your print is eligible for a return, please contact us at info@vellixgallery.com.

Exchanges

If you would like a different print because you changed your mind, please contact us to discuss the available options.

Where a return and a new purchase are appropriate, the original print must meet the applicable return requirements. Return shipping costs for change-of-mind returns are the buyer’s responsibility, where permitted by law.

If you received a damaged, defective, or incorrect print, please contact us so we can help resolve the issue.

European Union 14-Day Cooling-Off Period

If your order is delivered to a country in the European Union, you may have the right to cancel your purchase within 14 days of receiving your goods without giving a reason, subject to applicable consumer protection law.

Some personalised or custom-made goods may be exempt from this right under applicable law. Standard wall art prints are not automatically exempt simply because they are produced on demand.

Where the law permits the customer to bear return shipping costs, those costs may be the buyer’s responsibility if the required information was provided before purchase. This policy does not limit any mandatory consumer rights.

Refunds

Once we receive and inspect an eligible returned item, we’ll notify you whether your refund has been approved.

If approved, the refund will generally be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

For change-of-mind returns, the original shipping charges and return shipping costs will be handled in accordance with the information provided at purchase and applicable law.

If you have questions about a refund, please contact us at info@vellixgallery.com.